PUPSLOOK Return Policy

We want your stylish companion to feel perfectly comfy in their new tailored attire.

The return window is 30 days from delivery. Please ensure items like padded coats and sweaters are free of pet hair and odors to qualify for a refund or exchange for your pet.

To initiate a return, please notify us via a clear written statement through our official support channels.

Email: care@pupslook.com

Refunds are processed within 14 days of receipt. Funds return to the original payment method. We strive for a process as seamless as our modern chic pet apparel designs.

Return Conditions:

To be eligible for a return, please ensure these criteria are met:

• Purchased within 30 days

• In original packaging

Items not eligible for return:

• Personalized bandanas or custom-fitted dog coats.

• Items with visible pet hair, odors, or signs of outdoor wear that affect hygiene.

• Hygiene-sensitive items like dog shoes that have been worn outside.

• Items with removed tags or those that have been washed after delivery.

PUPSLOOK reserves the right to refuse returns on items that do not meet our quality and hygiene standards at our discretion.

Shipping Goods

Customers are responsible for return shipping costs. Please pack items carefully to avoid damage during transit.

Vancouver, BC, Canada

We recommend trackable shipping. PUPSLOOK is not responsible for lost items. We require the physical return or proof of delivery to finalize any refund for your fashionable pet's wardrobe.

Gifts:

If the item was a gift and shipped to you, you will receive a store credit for the return value. A digital gift card will be emailed once we process the returned item.

If not marked as a gift, the refund will be issued to the original purchaser. We appreciate your choice in sophisticated pet fashion for your companion.

Contact Us

Questions? Email us: care@pupslook.com